Dealing With Rejection In Sales

Flickr CC Mickey Michalik

It’s never a pleasant feeling getting rejected, but it is crucial for success. Hearing the word no is never final. Even some of the richest and most famous people in the world get rejected frequently. Rejection happens all the times in sales, and if you can’t deal with it, sales might not be for you.

Rejection is usually the one thing that stands in the way of the success that sales people see for themselves. It can turn confident and courageous people into insecure people. The ability to handle rejection can have a direct relationship to sales performance, and the fear of it is ingrained into us. Fortunately, habit that you learn can be unlearned.

Follow these steps to help deal with rejection:

Find Out Why

Think about it and put together why you might have been rejected. Maybe you got your customer at a bad time or maybe your sales pitch wasn’t as great as you had hoped. When it comes down to it, figuring out what you did wrong will keep you from making the same mistakes. Even if it wasn’t your fault, accept it and try it again.

Manage The Fear Of Rejection

Big deal, you got rejected. Don’t be too hard on yourself and move on to the next client. By now, you should expect that you’re going to be rejected by a customer from time to time. This is not the end of the world. Tell yourself that you’re going to get what you want next time, and go out there and get it done. Realize the bigger picture: it’s not what you sell; it’s how you sell it.

Don’t Take It Personally

Many sales people will take a rejection to heart when they really shouldn’t. Rejection is part of the business and it happens to everyone. Instead, see it as a time to learn something about yourself and your sales strategy. Customers come and go, and the more you interact with them, the more your skills will grow. Rejection is just part of the game of sales.

Looking to get started or grow in the sales industry? Check out KMG Consultant's openings at CareerBuilder!

Things People Say to Kill Sales

 What people say during a sales call is everything.  Language is complex, as is the psychology of the human mind.  At Turner Enterprises, Inc., we pride ourselves in being experts in sales relationships.  There are subtle phrases that many novice salespeople drop during a conversation that can kill the sale.

 

Flickr CC via Aaron Gilson

“This is the best option”

Whatever the best is for a certain person does not apply for another. Instead, state how great option could turn out to be.

“To be honest…”

The customer is expecting you to be honest at all times. By even hinting that you’re not always being honest, they may believe you are untrustworthy or hiding facts.

Phrases that Guarantee

Never state a product or service you’re selling is the “lowest price” or “risk-free”. Many customers are used to sales people who are not completely honest with them. Avoid these phrases to keep your customer’s trust growing.

Discouraging Phrases

“You don’t need…”, “we can’t”, and “we won’t” are all phrases to never be used. This should be a given, but positive language is much more productive than negative language.

“You should”

You shouldn’t be telling your customer what they should do. Instead, suggest some options and make sure the customer knows that the choice is up to them. No one enjoys being told what he or she needs to do.

Unhelpful Tones

Every type of sarcasm or passive aggressiveness should never be used in business. Have a nice, friendly demeanor to keep customers calm.

“I think”, “Perhaps”, “I believe so”

Anytime you sound unsure of an answer to a question, it makes the customer uneasy. Try and avoid these types of words and sound definitive and knowledgeable.

Trust me.... /Flickr cc via seaturtle

“Trust me”

These words will almost always turn away a customer. Your own trust may not be enough, and if you can’t guarantee success, this will lead to some bad feedback on you.

“Cheap”

There’s nothing better than sealing the deal with a customer through offering some type of incentive. However, calling it a “cheap” deal does not help. Stick to “cost-effective” or “value for your money”. These sound better without making the customer think about poorly done services.

Turner Enterprises, Inc. is an accredited member of the Better Business Bureau.

Working at Turner Enterprises

Working At Turner Enterprises

Looking for a job with a business that is committed to the development and growth of their employees, both personally and professionally? Look no further than Turner Enterprises!

At Turner Enterprises, we offer a more applicable method to marketing and customer relationship growth. Creating a culture of opportunity with a team-oriented, positive, nurturing environment is what Turner Enterprises does best. To learn more about the company, check out our LinkedIn page here.

Currently, we are accepting applications for the following positions:

Entry Level Account Executive – Sales/Marketing

Turner Enterprises is looking for eager, young professionals to begin their careers in business management. In this position you will be focus on account management as well as sales and marketing techniques. This position can lead to promotions based on the employee’s performance.

Requirements:

·      Strong work ethic

·      Desire to gain experience in sales, customer service and marketing

·      Competitive and positive attitude

Customer Service Representative – Sales/Communication Positions

This is a full time, entry-level position that entails speaking with a client’s customer’s while utilizing leads, representing our client with integrity, and learning the basics of our sales model.

The qualified candidate will have the opportunity to develop their work skills through:

·      One on one training

·      Mentorship from industry professionals

·      Developmental conferences

Turner Enterprises team building exercise

Business Management Trainee

Turner Enterprises is looking for ambitious; you’re professional looking to develop leadership skills gain priceless experience. You will be trained to work with clients and develop solutions to problems they may have. Entry Level Business Management Trainees are the buffer between client and consumer.

Candidates for this position will:

·      Have the need to put in the most possible and work hard to gain advancement opportunities.

·      Desire the need to learn and grow as a professional in the business sector.

·      Possess experience and/or a college degree in a related field.

Don’t let the opportunity pass you by; start your career @Turner today!